If you are not happy with any item for any reason (see exceptions below), simply return it within 15 days of receipt.
- Call 1-800-794-9941 for a return authorization number.
- The RA number must be on the outside of the box.
- Item to be returned must be in new condition, with original packaging, instructions, and warranty material.
- All returned items will be assessed a 20% restocking fee and any shipping charges.
- Any order canceled after it has been shipped will be charged freight cost (both inbound and outbound) and restocking fees.
- Include the original packing slip with a brief note on the reason for the return.
Refunds
Your refund will be processed after the item has been inspected. Normal process time is 2-3 weeks. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Adjustable Beds
In order to avoid passing costs on to other customers, the customer will be responsible for all charges associated with returning any adjustable bed. This includes a 15% restocking fee and 4 charges of $250.00 to cover freight both ways, in-home setup, and in-home repacking. When you return an adjustable bed, we will arrange to have someone come to the home and repack the bed and ship it back. Any mattress that has been used cannot be returned. In this case, the cost of the mattress will be deducted from your return. We hope for your understanding in this matter, as it allows us to keeps our prices as low as possible for other customers.
Adjustable Bed Sheets & Other Linens
Because adjustable sheets and other linens are custom made to your specifications, we cannot accept returns unless they are due to manufacturing defects.
Bath Lifts, Walk-In Bathtubs, and other bathroom products
For hygienic reasons, products used in the bathroom cannot be returned. This includes, but is not limited to, bath lifts, walk-in bathtubs, and rehabilitation chairs for showers.
Dumbwaiters
Dumbwaiters are custom made and therefore they cannot be returned. If your dumbwaiter has begun production, a 10% cancellation fee will charged for cancellations.
Lift Chairs
Lift chairs have a $50 cancellation fee If an order is canceled before the chair has left the warehouse. Lift chairs that have been customized, such as chairs ordered with non-standard fabrics (vinyl, suede, Ultrafabric, crossover fabrics, etc.) or chairs with options such as heat & massage, are not returnable. This includes the Leather Lift Chair. While strict sounding, this policy is due to the manufacturer being unable to resell custom manufactured lift chairs.
Massage Recliners
Massage recliners cannot be returned.
Stair Lifts
Curved Stair Lifts: Curved stair lifts are custom made products. The track is custom made to the curves of your stairs. As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.
There are no returns on curved stair lifts, no exceptions.
- Cancellation Prior to Shipment:
- AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.
- Refused Shipment Policy: There are no returns on curved stair lifts, no exceptions.
Straight Stair Lifts: Straight stair lifts are semi-custom made products. The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.
AmeriGlide straight stair lifts may be returned within 5 business days of receipt for full refund less the following:
- Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return Shipping: Return shipping is the obligation of the customer.
- Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
- Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Toilet Seat Lifts
Due to the nature of this product, toilet seat lifts are not returnable. Federal law prohibits it.
Vertical Lifts
Vertical lifts are custom made when ordered and vary in build time from 3 business days to 5-6 weeks on some models. Unfortunately they cannot be returned.
If your lift has begun production, a 25% cancellation fee will be charged for cancellations. If the unit is re-ordered in the future, this charge will be refunded at that time.
