Warranty

Warranty

NOTE: This warranty information only covers manufacturer coverage of the product. Additional coverage may be included in the sale price of your lift chair. Please consult our product experts for more details.

 

Golden Technologies lift chairs: Golden offers lifetime coverage on their chair frames, lift mechanisms, and recliner mechanisms. Most Golden lift chairs carry 3-year coverage for electrical parts and mechanical labor, with 1-year coverage on electrical labor. The exceptions to this are:

 

• The Golden PR-200 Capri and Golden PR-355 Monarch, both of which have lifetime coverage for the chair frames, lift frames, and recline mechanisms, with 1 year of coverage on electrical and mechanical parts and labor.
• The Heavy Duty Bariatric PR-502, which has 2 years of coverage on the chair frame, lift frame, and recline mechanism, with 1 year of coverage for electrical parts, 2 years for mechanical labor, and 1 year for electrical labor.
• The PR-906 Space Saver, which has 1 year of coverage on the chair frame, lift frame, and recline mechanism, with 1 year of coverage for electrical parts, 1 year for mechanical labor, and 1 year for electrical labor.

 

LIFETIME WARRANTY: Golden warrants for the lifetime of the chair by the original consumer to repair or replace at their option the Lift Mechanism, Chair Frame and Recline Mechanism. Labor to replace these parts is covered on all models for three years. The Capri, Slimline and Monarch are limited to six months, The Space Saver is limited to one year parts and labor on the lift frame, recline mechanism and wood frame. Golden shall not be responsible or obligated to pay for any cost or expense for examination of any warranted parts, nor is Golden to pay for costs for transportation, handling and packaging of the parts or components.

 

THREE YEAR PARTS WARRANTY: Golden warrants the electrical parts of this chair against defects to original consumer only, for a period of three years from the date of original purchase by a consumer. The Monarch chair has electrical parts warranty of 2 years. The Capri, Slimline and Space Saver chairs are limited to 1 year electrical parts warranty. Labor to replace these parts is covered for one year on all models except Capri, Slimline and Monarch, which are limited to 6 months. Golden shall not be responsible or obligated to pay for any costs or expenses for examination of any warranted parts, nor is Golden to pay cost for transportation, handling and packaging of the parts or components.

 

LIMITED WARRANTY FOURTH THROUGH SEVENTH YEAR: During the period beginning with the expiration of the full three year parts warranty offered above and continuing through the seventh year after date of original purchase by a consumer, Golden will warrant the electrical parts on the following prorated basis. Year 4 earns a 35% discount off suggested retail price. Year 5 earns a 25% discount, Year 6 a 15% discount, and Year 7 a 5% discount. Golden shall not be responsible or obligated to pay for any costs or expenses for examination and/or service of any warranted part or to pay for costs of transportation, handling and packaging of the chairs and/or parts or components. Capri, Slimline, Monarch and Space Saver are excluded from this portion of the warranty.

 

TERMS APPLICABLE TO WARRANTIES: Golden will, at its option, repair and/or replace the defective parts and/or components provided that the warranty parts have not been subjected to misuse, abuse or improper service by the consumer, have not been damaged in transit or handling and / or have not been altered or repaired by unauthorized representatives. This warranty does not include costs for unnecessary service calls, i.e., in-home service calls solely for the purpose of educating the consumer about the product, or finding an unsatisfactory power connection, etc.